I regularly buy Kindle books from Amazon.com. But I never bought Audio books as they are kind of over priced. However, few days back, I was simply browsing through audible site and looking for types of books they are offering. I went there while exploring panachedesai.com/book. I didn’t click anything apart from landing page of the book and definitely didn’t hit the purchase button. But next day when I checked my bank statement in my mobile. I found $19.27 deducted along with $0.58 international fee. First I thought, may be I accidentally clicked purchased button. But later when I checked my Amazon account purchase history (as Audible is part of Amazon) I didn’t find any new audio book. I thought it was either some kind of BUG or some kind of SCAM.
How I fixed it?
I went to their site and wrote them a simple request message explaining about my situation. And they agreed to refund back.
Hi,
I recently browsed through audible website for Audio books. But I never purchased or subscribed anything.
But it has charged me $19.27 and $0.58 from my bank account on Wed 20 Apr 2016. My bank account is showing 888-283-5051 NJ USA as reference
Please help me to refund my money urgently.
Kind regards,
Rajesh
They replied as follows –
Hello Rajesh,
Thank you for contacting Audible!
My sincerest apologies for this upsetting situation. I have personally checked your account and I found out that the charges you have received, has come from an active Audible membership which started from a free trial membership.
We understand that this might have been accidental or, at the very least, you did not intend to continue with the regular paid membership. I am sorry our warnings were not clear or might have been bypassed.
Nonetheless, our job here at Customer Support is to remove such concerns from you or to make amends as best we can because, even if you do not want anything to do with Audible, we don’t want to leave you with a bad impression of us and we certainly do not want to be billing you for Audible products or services you do not want.
We have canceled your Audible membership and issued a refund back to your credit card. Depending on the bank, a refund can typically take about 7-10 days to appear in your account. Please rest assured that you will not receive any further charges from us since I have already cancelled your Audible Gold Monthly Membership.
Thank you again for contacting Audible. If you would like additional assistance, please do not hesitate to contact us. We are here to help 24 hours a day, 7 days a week.
Sincerely,
Image Credits: investopedia.com
Hi,
I recently browsed through audible website for Audio books. But I never purchased or subscribed anything.
But it has charged me $16.24 from my bank account on 27th Jan 2018. My bank account is showing Audible 8882835051 NJ as reference
Please help me to refund my money urgently. I am disputing this charge.
Kind regards,
Rajiv Joshi
I wish I had your result. They told me too bad, contact your bank and its my problem. My bank will close my account and I will be without any money for a few days. These guys are a scam.
I have been charged for something i didnt order. I never placed the order and my cart is empty. could you please review this situation and cancel the order if its showing in your system because the bank stated that the order was placed which was never done. Thank you
I HAVE BEEN CHARGES MONTHLY 14.95 FOR Audible VIA adbl.co/bi /LATELY AGAIN THIS HAS BEEN DONE ON 22.4.2018 AND DEDUCTED FROM MY CREDIT CARD .i HAVE NEVER PRESCRIBED ANY MEMBERSHIP OR SEARCHED SUCH SITE
KINDLY REFUND MY MONEY AT THEEARLIEST
THIS HAPENED IN THE past ALSO AND ONCE I COMPLAINED THE MONEY WAS REFUNDED .
PLEASE STOP SUCH DEDUCTION IN FUTURE ALSO .
This alsp happened to me tpday..im.in south africa and i never purchased their books..it took my Last R300 on my credit..i nees to ger a refund
This alsp happened to me tpday..im.in south africa and i never purchased their books..it took my Last R300 on my credit..i nees to ger a refund…i never authorised this books
Good afternoon,
I was charge on my debit card for an Audible that I never ordered or wanted. I would like to be credited as it must be a mistake. Please tell me what I need to do.
Hi yes my name is Heather and I just got charged $15.00 from my bank account when I don’t know or even did know I had an audible account please issue me a refund please and if I am please cancel it
I sure e been charge 2 payments that I did not authorize. Please refund and stop.
I was charge on my card for an Audible that i never ordered or subscribed to. I hope this is a mistake and tell me what I need to do.
I am charge 15.85 for service. Please cancel this service ASAP. Thank you
I am being charged on my credit card for something I didn’t order. How do I fix this?
Hello ,
I recently browsed through the audible website for audio books but I never purchased or subscribed anything.
But it has charged me Rs.1084.77, from my bank account on 2018-09-29 00:58:49, my bank account is showing 888-283-5051 NJ USA as a reference.
Please help me to refund my money as soon as possible.
I’ve never put my card nunber in and somehow being charged? Through my bank. It needs to be fixed now. I’ll be calling tomorrow to have it fixed
Can anyone please where to call and email them and how to get a refund for this.I have been charged from this sites many months now.Now, only i got to know.
Hello, I recently browsed through the audible website for audio books but I never purchased or subscribed anything . But it has charged 1142.22 from my bank account on 26/10/2018 : 18.00 pm my bank account is showing 888-283-50 us/ reference. Please help me to refund my money as soon as possible.
Hola. Me aparece un cargo en mi tarjeta por US$ 14,95 del sitio Audible US, número telefónico 888-283-5051\ Nunca he entrado a Audible US, ni he comprado algo. Les agradecería reembolsar el valor cobrado, ya que no los conozco. Muchas gracias!
Hi Raj,
Thank you I really appreciate this article, this saved me! I hadn’t even noticed 18 months worth of Audible deductions coming out of my account. [yeah i know, stupid]. Anyway, after a long chat online they were able to refund me all of it. Feel so lucky 🙂 They can actually see if you have used it or not anyway.
My credit card was charged on 11/4/2018 for$70.42. From Audible US at 888-283-5051. NJ Please credit me back the amount
$14.95 was taken from our bank acc. I am sorry but I have never used US audible. While this must not seem like a lot of money it is to me right now. Please return my money.
Thank you
Ron Wall
My credit card was charged at least 5 times within the last few months and I have never signed up for audio books..please return the money to my account immediately. It’s 14.95 monthly.
Hello,
$14.95 was debited from my bank account today. This is a surprise to me because I never subscribed for any audiobook or do I apply for membership with the Audible US. I want to believe this occurred as a mistake. Please kindly refund my hard earned money to my account. Thank you
Just noticed three charges of $16.02 each on my last three bank statements. As you can see, I have not ordered anything from your site. Please credit my account for $48.06 promptly. Thanking you in advance for your assistance.
I have been charged for $16.37 to my Credit Card for Audible US. I didn´t even knew you existed!
that means I´ve never ordered anything from you. I tried contacting you through your website but the answer is always the same “oops connection lost…”
I kindly ask you to reverse the charges inmediately. Thank you
I never heard of Audible and never ever purchased anything from Amazon. How did you get my visa number. And where do you get off charging me $15 U.S. out of nowhere. As far as I am concerned this verges on fraud. Two things : immediately reverse the charge to my credit card and make sure this never happens again. And because I live in Canada, make damn sure that you cover the loss I will take on the exchange. And do so immediately.
Just noticed three charges of $14.95 and I have not ordered anything from your website. Please refund my money back.
Hi, I have recently been charged $21.06 on the 5th March & then a extra $13.99 yesterday 4th March not sure where these charges have come from as I do not have a active subscription with amazon audible. I do amazon app that I pay $3.99 a month but nothing else.. not happy about these strange charges on my bank account.
I was charged $17 almost for something that I did not verify on the audible Amazon I need to know what this is regards of and why this happened I would like to get to the bottom of this as soon as possible it was no notification of this charge I was not aware of this charge I like to get this taken care of as soon as possible thank you as soon as possible get back with me please
16.96 purchase at Audible US 888-283-50 on 03/08 06:45PM CT with your Netspend card
I would like this problem resolved as soon as possible I don’t understand it and then not okay with it please let me know how to fix this and how to refund my money please this is very important I really don’t have any money to be charged that amount anyhow so if you could please
I have provided you with both of my emails and I counted from both of them please get back with me
16.96 purchase at Audible US 888-283-50 on 03/08 06:45PM CT with your Netspend card
I would like this problem resolved as soon as possible I don’t understand it and then not okay with it please let me know how to fix this and how to refund my money please this is very important I really don’t have any money to be charged that amount anyhow so if you could please
hi i am recently getting charge 14.94 from a audible US 888-283-5051 on my debit card, something that i know i did not subscribe. I really appreciate if this situation get resolve very quickly. I hope to hear from somebody thank you.
I have received a purchase notification from my bank account stating I have bought something from audible which is entirely not sitting well with me,may u please cancel my membership with audible and refund money owed urgently.ref Audible US 888-283-5051 NJUSA
Hello,
I really can’t remember browsing through audible website for Audio books. I can’t remember purchasing or subscribing anything.
Sadly, this is the second time I have been charged $14.95 from my bank account. My bank account is showing 888-283-5051 NJUS as reference
Please kindly help me refund my money.
Kind regards,
Richard
This is rediculous. It happens to me tooAudible US 888-283-50. My credit card was charged $14.96 on Nov. 8 for no reason by this company. I never purchased any thing from Audible US and never heard about this company before. Please refund my money.